FREE DELIVERY IN ROESELARE FROM €30 | €40 OUTSIDE ROESELARE
General Terms and Conditions of Pretzelking, established in Roeselare. The following website is included under Pretzelking: Pretzelking.be.
These general terms and conditions apply to all offers made by Pretzelking.be. They are accessible to everyone and are published on the Pretzelking.be website.
By placing an order, you indicate that you agree to the delivery and payment terms.
Unless otherwise agreed in writing, Pretzelking.be does not accept the general or specific terms or provisions of third parties.
Pretzelking.be guarantees that the product supplied conforms to the agreement and meets the specifications stated in the offer.
Identity of the undertaking: BE0762.580.940
Delivery takes place while stocks last.
Under the rules governing distance selling, Pretzelking.be will fulfil orders within at least 30 days. If this is not possible because the ordered item is out of stock or no longer available, if there is a delay for another reason, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be notified within one month after placing the order. In that case, the consumer has the right to cancel the order without charge and without being required to give notice of default.
Unless proven otherwise, Pretzelking.be’s delivery obligation is fulfilled once the goods supplied by Pretzelking.be have been offered to the recipient on one occasion. For home delivery, the carrier’s report recording refusal to accept the goods constitutes full proof that delivery was offered.
All time periods stated on the website are indicative. No rights may therefore be derived from those periods.
All prices on the website are subject to typographical and typesetting errors. No liability is accepted for the consequences of such errors.
All prices on the website are in euros and include 21% VAT.
If the transaction is a consumer sale within the meaning of the Wet verkopen op Afstand (Distance Selling Act; Article 7:5 BW), the recipient has the right to return all or part of the goods supplied within 14 working days, without giving a reason. This period begins when the ordered goods are delivered. If, after this period has expired, the recipient has not returned the goods to Pretzelking.be, the sale is final.
Before returning goods, the recipient must notify Pretzelking.be through customer service within 14 working days after delivery. The recipient must prove that the goods were returned on time, for example by providing proof of postal delivery. Goods must be returned in their original packaging, including accessories and accompanying documentation, and must be in new condition.
If the goods have been used, encumbered or damaged in any way while in the recipient’s possession, the right to dissolve the sale under this clause lapses. Subject to the preceding sentence, Pretzelking.be will refund the full purchase price, including the shipping costs charged, within 30 days after properly receiving the returned goods. The return of the goods is entirely at the recipient’s expense and risk.
The right of withdrawal does not apply to:
If you place an order with Pretzelking.be, your details are included in Pretzelking.be’s customer database. Pretzelking.be complies with the Wet Persoonsregistraties (Personal Data Registration Act) and will not disclose your details to third parties. See our Privacy Policy.
Pretzelking.be respects the privacy of users of the website and ensures that your personal data is treated confidentially.
In some cases, Pretzelking.be uses a mailing list. Every mailing contains instructions for removing yourself from that list.
Pretzelking.be guarantees that the products supplied meet the requirements of usability, reliability and durability reasonably intended by the parties to the purchase agreement, and thereby provides the manufacturer’s warranty for the product supplied to you.
The warranty period offered by Pretzelking.be corresponds to the manufacturer’s warranty period. However, Pretzelking.be is never responsible for the ultimate suitability of the goods for each individual use by the recipient, nor for any advice regarding the use or application of the goods.
The recipient must inspect the goods supplied immediately upon receipt. If the goods delivered are incorrect, defective or incomplete, the recipient must report these defects to Pretzelking.be customer service immediately and before returning the goods. Any defects or incorrectly delivered goods must and can be reported to Pretzelking.be in writing no later than two months after delivery.
Goods must be returned in their original packaging, including accessories and accompanying documentation, and in new condition. Use after discovery of a defect, damage arising after discovery of a defect, encumbrance and/or resale after discovery of a defect causes the right to complain and return to lapse entirely.
If Pretzelking.be finds the recipient’s complaint to be justified, Pretzelking.be will, at its discretion, replace the goods supplied free of charge or agree in writing with the recipient on compensation for the damage. In all cases, Pretzelking.be’s liability and therefore the amount of compensation is limited to no more than the invoice amount for the goods concerned or, at Pretzelking.be’s discretion, the maximum amount covered in the case concerned by Pretzelking.be’s liability insurance. Any liability of Pretzelking.be for any other form of damage is excluded, including additional damages of any kind, indirect or consequential damage, or damage resulting from lost profit.
Pretzelking.be is not liable for damage caused by intent or equivalent conscious recklessness on the part of non-managerial personnel.
This warranty does not apply if: A) and for as long as the recipient is in default towards Pretzelking.be; B) the recipient has repaired or processed the goods supplied, or has had them repaired or processed by third parties; C) the goods supplied have been exposed to abnormal conditions, otherwise handled carelessly, or handled contrary to Pretzelking.be’s instructions and/or the instructions on the packaging; D) the defect is wholly or partly the result of regulations imposed or to be imposed by the government concerning the nature or quality of the materials used.
Offers are non-binding unless the offer states otherwise.
If the buyer accepts a non-binding offer, Pretzelking.be reserves the right to revoke or vary it within three working days after receiving that acceptance.
Oral promises bind Pretzelking.be only after they have been expressly confirmed in writing.
Offers made by Pretzelking.be do not automatically apply to repeat orders.
Pretzelking.be cannot be held to an offer if the recipient should have understood that the offer, or part of it, contained an obvious mistake or typographical error.
Additions, changes and/or further agreements are effective only if agreed in writing.
An agreement between Pretzelking.be and a customer is concluded after Pretzelking.be has assessed whether the order or assignment can be fulfilled.
Pretzelking.be reserves the right to refuse orders or assignments without giving reasons, or to accept them only on condition that shipment is made cash on delivery or after advance payment.
All images, photographs, drawings and other information on the Pretzelking.be website, including information about weights, dimensions, colours and label images, are approximate and indicative only and cannot give rise to compensation or dissolution of the agreement.
Pretzelking.be is not liable if and to the extent that its obligations cannot be fulfilled as a result of force majeure.
Force majeure means any external cause, as well as any circumstance which should not reasonably be considered to be at Pretzelking.be’s risk. Delays or failures by suppliers; disruptions to the Internet, electricity or email traffic; disruptions or changes in technology supplied by third parties; transport difficulties; strikes; government measures; delays in supplies; negligence by suppliers and/or manufacturers of Pretzelking.be or by auxiliaries; staff illness; and defects in auxiliary or transport equipment are expressly considered force majeure.
In the event of force majeure, Pretzelking.be reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to require that its terms be changed so that performance remains possible. In no event is Pretzelking.be required to pay a penalty or compensation.
If, when the force majeure occurs, Pretzelking.be has already partly fulfilled its obligations or can fulfil them only in part, it is entitled to invoice separately the part already delivered or deliverable, and the recipient must pay that invoice as if it concerned a separate contract. This does not apply if the part already delivered or deliverable has no independent value.
Pretzelking.be is not liable for damage to objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.
Pretzelking.be is not liable for any customs charges levied when purchasing a product. These charges are entirely borne by the buyer.
Ownership of all goods sold and delivered by Pretzelking.be to the recipient remains with Pretzelking.be until the recipient has paid the claims Pretzelking.be has under the agreement or under similar earlier or later agreements; until the recipient has paid for work carried out or still to be carried out under those agreements; and until the recipient has paid claims arising from failure to fulfil those obligations, including claims for penalties, interest and costs, all as referred to in Article 3:92 BW.
Goods supplied by Pretzelking.be that are subject to retention of title may be resold only in the ordinary course of business and may never be used as a means of payment.
The recipient is not authorised to pledge or otherwise encumber goods subject to retention of title.
The recipient hereby grants Pretzelking.be, or a third party appointed by Pretzelking.be, unconditional and irrevocable permission to enter any place where its property is located and remove those goods whenever Pretzelking.be wishes to exercise its ownership rights.
If third parties seize goods supplied under retention of title or wish to establish or assert rights over them, the recipient must inform Pretzelking.be as soon as may reasonably be expected.
The recipient undertakes to insure and keep insured goods supplied under retention of title against fire, explosion and water damage, as well as theft, and to provide Pretzelking.be with the insurance policy for inspection at its first request.
If you disagree with a debit from your account, you can contact customer service. You can expect a response within two working days. If your dispute is found to be justified, the debited amount will be returned immediately to the account from which it was debited.
Belgian law applies to all agreements.
Any disputes arising from an agreement between Pretzelking.be and the buyer that cannot be resolved by mutual agreement will be heard by the competent court in the judicial district of Ieper (Ypres), unless Pretzelking.be prefers to refer the dispute to the competent court in the buyer’s place of residence, with the exception of disputes within the jurisdiction of the justice of the peace.
If you have questions about these general terms and conditions, you can contact us.
